Shipping policy

Shipping Policy

Thank you for shopping with NXSKIN.

We are committed to delivering your orders safely and as quickly as possible. Please read our shipping policy below.

Order Processing Time

All orders are processed within 1-2 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
During sale periods, festivals, or unforeseen circumstances, processing time may be slightly longer.

Shipping Timeline

After dispatch, the estimated delivery time is:

Metro Cities: 4-5 business days
Rural & Remote Areas: 6-7 business days

The total delivery time may vary depending on your location, courier service availability, weather conditions, or other unforeseen circumstances.

Shipping Charges

Shipping charges (if applicable) will be displayed during checkout before payment.
Any promotional free shipping offer will be clearly mentioned on the website.

Order Tracking

Once your order is shipped, you will receive a tracking ID via SMS, email, or WhatsApp (where applicable). You can use the tracking number to monitor your shipment.

Delivery Attempts

Our courier partners will make delivery attempts as per their service policy. If the customer is unavailable during delivery attempts, the shipment may be returned to us.

Incorrect Address

Customers are requested to provide a complete and accurate shipping address along with a valid mobile number. NXSKIN shall not be responsible for delays or non-delivery due to incorrect or incomplete address details provided by the customer.

Delayed Delivery

While we strive to deliver all orders within the estimated timeline, delays may occur due to reasons beyond our control, including weather conditions, natural disasters, transportation issues, government restrictions, or courier partner delays. We appreciate your patience in such situations.

Damaged Package

If you receive a package that appears to be damaged or tampered with, please do not accept the delivery. Contact us immediately with photos of the package so that we can assist you.