Customer Support

Official Client Concierge

NXSKIN Assistance

Direct assistance for size adjustments, exchanges, and general inquiries.

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Exchange Terms & Policy Summary

• Eligibility Window: Requests must be submitted within 7 days of delivery.
• Return Policy: Exchange only (No cash returns or refunds).
• Condition: Products must remain unworn, unwashed, and with all tags attached.

NXSKIN Official Concierge: +91 9024126287 | nxskin.co.in
Official Store Guidelines

Exchange & Service Terms

Notice of Policy:

• All orders are protected under our Exchange Only policy. We do not offer returns or monetary refunds.
• Please refer to our Size Chart prior to finalizing purchases.
• Partial / Advance COD booking amounts are non-refundable.

Eligibility Requirements

If you experience fit or sizing discrepancies, you may initiate an exchange within 7 days of delivery provided the following criteria are fulfilled:

  • Garments must be completely unused, unwashed, and in factory condition.
  • All original security tags, barcodes, and branded packaging must remain intact.
  • Exchanges are subject to inventory availability. If the desired size is sold out, you may choose an equivalent style from the collection.
  • Dispatch of the replacement item takes place following standard physical quality verification at our fulfillment facility.
Exchange Procedure
  1. Initiate Request: Submit your request through this concierge within the 7-day period.
  2. Order Verification: Provide your order number (e.g., NX#0001) along with replacement size specifications.
  3. Reverse Logistics: Our logistics partner will execute doorstep collection.
  4. Inspection & Dispatch: Upon passing inspection, your revised garment will be shipped immediately.