Frequently Asked Questions (FAQ)

When will my order be dispatched?

Orders are dispatched within 1–2 business days.

How long does delivery take?

• Metro Cities: 4–5 business days

• Rural & Remote Areas: 6–7 business days

Do you accept returns?

No. We do not accept returns after delivery.

Do you provide refunds?

No. Refunds are not provided for delivered products except in exceptional cases approved by NXSKIN.

Do you offer exchanges?

Yes. We offer a 7-day exchange policy for damaged, defective, or incorrect products.

How can I request an exchange?

Send a WhatsApp message to +91 9024126287 within 7 days of delivery with your Order ID and product photos/videos.

How can I contact customer support?

Email: nxskin.shop@gmail.com

WhatsApp: +91 9024126287